FAQ
Here to guide you.
What payment methods do you offer?
We accept Cash on Delivery (COD), EasyPaisa, Sadapay, Nayapay and Bank Transfer.
What are the delivery charges?
We charge a flat delivery fee of Rs. 250 for all orders across Pakistan.
When will I receive my order?
Orders are delivered within 3 to 4 working days after confirmation.
How can I track my order?
You can track your order using the “Track Your Order” page on our website. Just enter your order number and phone number to view the latest status.
What if my order is damaged or something is missing?
If you receive a damaged item or something is missing, please contact us within 7 days of receiving your order. Share your invoice and photos of the item so we can resolve the issue quickly.
Can I exchange a product?
Yes, exchanges are allowed within 7 days.
If the product is damaged or incorrect, we will cover the shipping charges.
If it’s a change of mind or size, you’ll be responsible for return shipping.
What happens if my return request is not approved?
If your return request is not approved, we’ll inform you of the reason. Your product will then be sent back to your provided address.
How long does it take to get a refund?
Refunds are processed within 48 hours once your request is approved. You can choose to receive the amount in your bank account or as store credit.
Are the products original?
Yes, all items on Highfy.pk are 100% original. We only stock authentic products from trusted suppliers and official beauty brands.
I still can’t find what I’m looking for.
No problem! Just click the “Contact Us” button and reach out we’re here to help!
